Wiggle In, LLC | Last revised October 30, 2026
1. Who we are
Wiggle In, LLC ("Wiggle In," "we," "us," or "our") operates a website, a pet-owner appointment app and a portal for participating veterinary practices in the United States. This Privacy Policy explains how we collect, use and disclose personal information when people use our services. Veterinary practices are independent businesses and may have their own privacy practices.
2. Information we collect
Account and contact information. This may include your name, email address, phone number, account credentials or sign-in identifiers, city, state, ZIP code, communication preferences, and information supplied through an Apple or Google sign-in. Pet and booking information. This may include pet name, species, breed, age or birth date, weight, reason for visit, appointment category, selected veterinary practice, requested time, your notes, whether you are an existing client, and records of booking status and changes. Payment information. A third-party payment processor, such as Stripe, handles payment details. We may receive transaction references, deposit amounts, authorization/capture status, refunds and related transaction records. We do not need your full card number or card security code to operate the service. Location and technical information. When you choose to search using device location, we use that permission to help find nearby openings; you may instead search by ZIP code. We may also process device/browser information, IP addresses, login and security records, service usage, and error or diagnostic data needed to operate and protect the platform. Communications. We may retain emails, customer-support messages, preferences for email/push/SMS, records showing when a message was attempted or sent, and records of SMS consent and opt-out requests.
3. How we use information
We use information to create and secure accounts; locate appointment openings; send booking requests to the chosen practice; communicate approvals, declines, reminders and changes; process or track deposits and refunds; provide support; troubleshoot and improve our service; prevent misuse; and comply with legal, accounting and recordkeeping duties.
4. With whom we share information
We share the information needed to process a booking with the veterinary practice you select. That practice provides the veterinary services and determines its own clinical and operational practices. We may provide information to service providers that help host the platform, process payments, send messages, maintain security, or provide diagnostics, subject to appropriate agreements and safeguards. We may disclose information when required by law, to protect users and the platform, or in connection with a lawful business transaction. We do not sell or share your mobile number, SMS opt-in status, or SMS consent information with third parties or affiliates for their marketing or promotional purposes. SMS consent information is used to administer the messaging program, including through providers who deliver those messages. We do not use this appointment-notification consent as permission to send marketing texts.
5. SMS and other notifications
If you separately opt in to Wiggle In text messages, you may receive appointment requests, confirmations, status changes, reminders, cancellations, deposit/refund notices and account-service messages. Message frequency varies with your activity. Message and data rates may apply. Reply STOP to opt out and HELP for assistance, or email admin@wigglein.app. SMS consent is optional and is not a condition of purchasing or using booking services. Opting out of SMS will not necessarily stop essential account emails or messages from veterinary practices outside Wiggle In. Push notifications depend on your device settings. You can adjust available communication preferences in your account and may contact us for assistance.
6. Retention, deletion and privacy requests
We retain information as long as reasonably needed to operate the service, maintain historical booking and payment records, resolve disputes, protect security, and meet applicable legal obligations. Account deletion may remove current profile information, but historical transactions and booking details already shared with a veterinary practice may need to be retained for those purposes. Backup copies and provider records may take additional time to age out. To request access, correction or deletion of information, contact admin@wigglein.app. We may verify your identity and apply legally permitted exceptions.
7. Security and children
We use reasonable administrative and technical safeguards to protect information, although no online service can guarantee absolute security. Wiggle In accounts are intended for adults age 18 and older; the service is not directed to children under age 13. If we learn that a child under 13 has registered and supplied personal information without an appropriate legal basis, we will take appropriate steps to delete it.
8. Changes and contact
We may update this policy as our practices or applicable law changes. We will post the revised date and provide additional notice when required. For questions or privacy requests, contact: Wiggle In, LLC 7375 Middlebranch Avenue Northeast Canton, OH 44721 admin@wigglein.app